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gear for serious adventuresAustralia's Leading Store For Outdoor Equipment

Shipping and Delivery
 

The Short Story

 Web Orders over $150: FREE DELIVERY Australia wide (excludes over sized items)

 Orders under $150: Delivery cost $8 to $12 depending on value of purchase.

Standard orders are delivered by a variety of freight companies, depending on delivery address and which we feel will be a more efficient service. If you have a preference of carrier, let us know. NB: If you specify a PO BOX address it will be delivered by Australia Post. This can take longer to process at our end.
 
To complete a standard order:

Step 1: Choose your items from our online store
 
Step 2: Proceed to checkout. Delivery charges will be calculated automatically. Don't forget, orders over $150 are freight free!

In a hurry? Air Satchels also available. See below.

 
Air Satchel Express

We offer expedited delivery by air with Express Post. The price is automatically calculated when you enter your postcode in the cart window.

Air Satchel Express orders will normally be despatched within 24 hours and this is a next day delivery service to most major centres. To check whether you are within the Express Post network, click here.
 
 

To complete an Air Satchel Express order:

Step 1: Choose your items from our online store
 
Step 2: Enter your postcode on the cart page to check the shipping prices if desired.
 
Step 3: Choose the "Air Satchel Express" shipping method.
 
Step 4: Complete the checkout process and look forward to your goods arriving!
 
Signature on Delivery
 
Parcels are generally sent with Authority to Leave on doorstep if residential address is unattended. Generally if the delivery address is a business, we will send it Signature on Delivery as this is more secure. Signature on delivery is available on request for no extra charge for some articles. Delivery must be to a manned delivery address for this service. Just email us to request it.

  
The Long Story

Orders are normally dispatched within 2 business days and after that shipping times are estimated at between 3-5 business days depending on location (up to 14 business days for outlying areas). Express orders will normally be despatched within 24 hours and this is a next day delivery service to most major centres. Shipment costs are based on sending your complete order to a single delivery address. If you need items to be delivered to different addresses please place them as separate orders.
 
It is preferred that you specify a shipping address where somebody will be available to accept delivery of your goods. Parcels are generally sent with Authority to Leave if receiver is not home and are delivered as per our freight providers' standards. Bogong is not responsible for parcels that are left at unattended addresses and go missing. If you do not wish to give Authority to Leave, please email or phone us to organise Signature on Delivery.
 
If you would like us to hold off sending parcel until a particular day please contact us.
 
Shipping Examples
Here are some examples to help make the pricing clearer ...
 
Example 1 - Item under $150                                         Example 2 - Multiple Items
 
You order: 1 x sleeping mat value $100                          You order: 2 x sleeping mats. Total Value $200
 
SHIPPING COST = $12.00                                            Shipping cost = FREE (as over $150)
  
  
WA Shipping Times
Free Shipping and Bogong Special Rate are sent by road, and will generally take 1-2 weeks to reach Western Australia. Deliveries to Perth nearly always take over a week, then add a few more days for locations outside Perth. By contrast, Express Post generally takes 1-3 business days to South-Eastern WA.

 
NT Shipping Times
Free Shipping and Bogong Special Rate are sent by road, and will generally take 1-3 weeks to reach the Northern Territory. Deliveries to Darwin nearly always take over a week, then add a few more days for locations outside Darwin. Express Post should be quicker, but it has no guaranteed timeframes to NT.

 
Over Sized Items
Large items more than 1,000mm in one dimension will be subject to surcharge. Items most likely to be affected are skis and bouldering pads. Oversize can also apply to orders of many items, it is the total package size that is relevant. In this case the Bulky Item Surcharge must be added but for large consignment of multiple items extra charges may apply.
If in doubt contact us for a quote.
 
Account Customer Sales
Free Shipping does not apply to Trade Account Customer Sales. Freight charges will be listed on your quote.
 
Issues With Delivery
Where there is an issue with delivery or the condition of goods delivered, Bogong must be notified as soon as the customer becomes aware. Items are always delivered within 14 business days to even the most remote locations. We therefore will not be made liable for non-delivery or damaged items if we are notified outside of 20 business days from the day of despatch.

 
International Orders
Bogong regrets that at this point of time orders for delivery to countries other than Australia and New Zealand are not available. You may order from overseas for delivery to an address in Australia or New Zealand. You must enter an Australian or New Zealand address for both billing and shipping.

Please note that due to licensing restrictions we do not accept web orders from New Zealand for the following brands:
Outdoor Research, Exped.

 
Out of Stock Items
All going well, if the item is on our webstore it should be in stock. But this is not a perfect world. If an item is out of stock we will contact you as soon as practical with details about an expected availability date. If you wish we will be happy to issue an immediate refund.