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gear for serious adventuresAustralia's Leading Store For Outdoor Equipment

Order FAQ

Which payment type is best for me?

The payment type you choose will affect how long it takes for you to get your order.

Credit Card: We receive your payment straight away, and after an additional security check, can start processing your order straight away. Please note: there is no surcharge for using a credit card.

PayPal: We generally receive your payment within 15 minutes and can then start processing your order.

Direct Deposit: This payment type takes 2-4 business days to reach us. You will receive an email with our direct deposit bank details. Please quote your order number (displayed after checkout confirmation) when making your deposit. It takes a minimum of two business days for us to receive your payment. (ie: If you make your payment on a Monday during business hours, we will generally receive it on Wednesday/Thursday. If you make your payment on a Wednesday at 7pm, we will receive it on the following Monday/Tuesday.) Once your payment is received into our bank account we will start processing your order.

Dispatch Times

Nearly every item on our webstore is in stock at our Little Bourke Street store. This means that if you order before 11am we will usually dispatch it the same day. If we're particularly busy it might take until the next day. If you order Air Satchel Express we will do everything we can to dispatch it the same day.

If, by chance, our computer is wrong and we are out of stock, we will contact you and let you know how long it will take. If you wish we will be happy to issue an immediate refund.
About the shipping options

We ship with a variety of freight providers*.

Free Shipping: Applies to most orders over $150 within Australia. Shipping time depends on your location, but is generally estimated at 2 - 5 business days (1-2 weeks for WA, and up to 14 days for outlying locations).

Bogong Special Rate: This is a subsidised shipping rate that we offer. It will generally be the best value option for orders that don't have free shipping. Shipping time depends on your location, but is generally estimated at 2 - 5 business days (1-2 weeks for WA, and up to 14 days for outlying locations).

Air Satchel Express: Sent via Australia Post Express Post. This is a next business day delivery service to all state capital cities and most major regional centres. To check whether you are within the Express Post network, click here.WA Residents Note: Unfortunately Express Post only covers the CBD of Perth. Any other Perth or WA address will be fastest possible delivery.NT Residents Note: Currently there is no Express Post to the Northern Territory.

Special Requests: If you have any special requirements, such as Signature on Delivery, please contact us by email or phone to discuss options.

*PO Boxes: If your delivery address is a PO Box or a Parcel Locker, we will send your order by Australia Post.

Click & Collect/Store Pick-up:

Do you live in Melbourne? Or are you visiting soon? Pick up your order from our store at 374 Little Bourke Street, Melbourne. You can pick up your order any time after we receive payment. Best of all, it's free!

Address Troubleshooting

Having trouble with Billing/Shipping Information?

Are you getting an error message about your state/province, even though you have entered a state? This error occurs occasionally, and unfortunately we are not sure what causes it. To get past this error, please select "Ship to different address" and then choose "New Address" from the drop-down menu. Re-enter your address details, taking care to select your state from the drop-down menu.

This should fix the problem. If you're still having trouble please email info@bogong.com.au or ring us on 03 9600 0599.

Do we ship overseas?

Bogong does not ship to any overseas destinations except New Zealand. There are some brand restrictions for NZ shipping. See Delivery Charges for details.