We have some exceptions so take note.
NB: Please enclose a completed Returned Goods Form with the parcel.
Free Post for returns
To return items purchased on our webstore you may ask us for our Free Post return number. That way you do not have to pay return post.
EXCLUSIONS to the use of this are:
- Sale items are excluded
- Oversized orders are excluded
- Postage from outside Australia is excluded
- It can only be used once with regard to one purchase event
For example if you purchase a pair of boots, return them to swap for a different size and the replacement is still not right we WILL take them back but you pay the return freight. We reckon that is a pretty good deal.
Bogong stands behind the products we sell. If you have a problem with a product that you have purchased from us please tell us so that we can remedy it. For us to do this you will need to return the item to us for evaluation. Proof of purchase is required. We have a designated warranties officer to help you. Items may be returned in store or by post. Return post is at the purchaser's expense.
NB: Please enclose contact details with the return parcel. Telephone AND email by preference.
What is covered by a warranty?: Faulty materials and workmanship.
What is not covered?: Failures due to normal wear & tear, negligence and acts of nature.
What happens with a warranty claim: First we assess it to see if it is a valid claim. If it is we arrange repair or replacement. Note we believe from an environmental point of view it is preferable to repair items if this can be done satisfactorily. We hope that you agree with this policy. Some items of course must be replaced. We will discuss this with you before a decision is made.
NB: Sorry, but we do not process warranties for items not purchased from us. We suggest you contact the place of purchase.