Returns Policy for Online (Web) Purchases
Items “On Sale” (reduced from RRP) purchased online
Full-priced items purchased online
Exceptions
We have some exceptions so take note.
How do I return goods?
NB: Please enclose a completed Returned Goods Form with the parcel.
Free Post for returns
To return items purchased on our webstore you may ask us for our Free Post return number. That way you do not have to pay return post.
EXCLUSIONS to the use of this are:
- Sale items are excluded (i.e. Items purchased at less than RRP)
- Oversized orders are excluded
- Postage from outside Australia is excluded
- It can only be used once with regard to one purchase event
For example if you purchase a pair of boots, return them to swap for a different size and the replacement is still not right we WILL take them back but you pay the return freight. We reckon that is a pretty good deal.
Returns Policy for In-store Purchases
Full-priced items
If you change your mind about a full-priced item purchased in store at Bogong, you can return it within 14 days for an exchange, credit or refund. You must provide a receipt and the goods must be in as-new condition with original labelling and packaging.
Items “On Sale” (reduced from RRP)
If you change your mind about an “On Sale” item purchased in store at Bogong, you can return it within 48 hours only for an exchange, credit or refund. You must provide a receipt and the goods must be in as-new condition with original labelling and packaging.
Exclusions
For safety reasons no return or exchange is possible on climbing or access equipment.
Underwear such as briefs cannot be returned due to health and hygiene regulations.
Skis cannot be returned once bindings have been mounted.
Warranties
Bogong stands behind the products we sell. If you have a problem with a product that you have purchased from us please tell us so that we can remedy it. For us to do this you will need to return the item to us for evaluation. Proof of purchase is required. We have a designated warranties officer to help you. Items may be returned in store or by post. Return post is at the purchaser's expense.
NB: Please enclose contact details with the return parcel. Telephone AND email by preference.
What is covered by a warranty?: Faulty materials and workmanship.
What is not covered?: Failures due to normal wear & tear, negligence and acts of nature.
What happens with a warranty claim: First we assess it to see if it is a valid claim. If it is we arrange repair or replacement. Note we believe from an environmental point of view it is preferable to repair items if this can be done satisfactorily. We hope that you agree with this policy. Some items of course must be replaced. We will discuss this with you before a decision is made.
NB: Sorry, but we do not process warranties for items not purchased from us. We suggest you contact the place of purchase.
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Bogong Equipment
374 Little Bourke Street, Melbourne, Australia
Bogong has a wide range of hiking gear & mountain climbing equipment including womens and mens hiking boots, tents, climbing equipment, sleeping bags and much much more.
Looking to buy climbing shoes, a rock climbing harness or other rock climbing gear? Bogong is Melbourne's best climbing store.
We also specialise in outdoor footwear: hiking shoes mens and womens, leather and gore-tex hiking boots.
When choosing a bushwalking pack, a good quality harness is essential. We stock quality canvas hiking packs, bushwalking rucksacks, lightweight trekking packs and quality daypacks.
We have the best sleeping mats - the exped downmat and self inflating mats - and hiking sleeping bags as well as ultralight sleeping bags.
We specialise in mountaineering equipment with a large range of ice climbing gear, mountaineering boots and clothing
Not to mention our range of trekking maps to Nepal, including the Everest base camp trek map, and backcountry ski gear, Ortlieb panniers, led headlamps, access equipment, tents one man and two man, and everything else you could need on your next adventure.