Reviews



See what our customers say. These are all genuine unsolicited reviews

Google Reviews

I just started climbing and needed some shoes and no idea where to even start. A guy called Sam spent about 30 min explaining all the ins and outs and I ended up getting exactly what I needed with perfect fit. I'm pretty sure this is what service was like in the 40's. What a legend

- Stephen

Really helpful customer service and great personal level of understanding! Awesome bunch of people

- Travis

Excellent store for camping, outdoor equipment and climbing plus more. The staff were fantastic when I went to try out climbing shoes. They were knowledgeable, helpful and really worked hard to ensure the shoes I ended up with were the best fit. Cannot recommend bogong highly enough.

- Vaughan

I haven't been to all of the outdoors stores in Melbourne, but I have been to a few, and I can't imagine there is a better one. 2 floors with hiking and climbing gear, clothes and the sundry bits you need. Should be your first stop if you want this stuff. Great for general outdoor clothing too. High quality, but not cheap.

- Iain

I had the privilege of having Eli help me choose a pair of bouldering shoes. Despite the very little time that I could spend in store, he was very accommodating, very patient, professional and down to earth. He has very extensive knowledge in the area and did everything he could to help me find the perfect fit, making for an awesome buying experience. Many thanks

- Anton

Though mosy of my life is spent within the urban confines of Melbourne I have long been a customer of the big box outdoor stores for my camping and hiking needs, I popped into bogong on a whim in my search for a carabiniere and boy am I glad I did, wonderful service helped me find exactly what I needed. Definitely a local business that I recomend you support

- Matthew

The customer service and hospitality at Bogong was exceptional. Mike took the time to listen to what I needed in a tent, explained the features in detail and even gave me some handy tips and tricks from his own experience, going so far as to take the tent out of the bag to show me the difference between the inner on the display model and the full nylon inner. Will definitely be coming back for my hiking and camping needs.

- Sophie

If you need anything for the great outdoors, go here, they'll have it, and they'll provide you with knowledgeable and friendly advice. Love this store!

- Felicity

Knowledgeable and helpful staff with a wide range of excellent outdoor gear at devent prices. If your after camping or other outdoors equipment that works for your needs, Bogong will probably have it and be able to tell you what will work well.

- Alex

Excellent customer service. Took the time to work out which insoles were best for me and were very informative and friendly!

- Georgia

Massive selection of gear. Staff were more than knowledgeable and happy to help with someone new to hiking. Next level experience compared to other stores, especially regarding getting sized for boots and deciding the right type for shape and use. Won't ever need another store

- Zachary

I normally don't write reviews but felt my experience with the people at Bogong clearly deserved one. Had a minor issue with my order which was promptly addressed by Courtney. She made contact via phone and email and offered a range of options, each addressing the matter in full. Having real people you can talk to who take pride in their products and services is what makes independent businesses a vital part of our communities and they deserve all our support. I can't recommend Bogong highly enough. You made a very happy customer and I will definitely shop there again.

- Sebastiano

I NEVER review anything, but honestly there is no point going anywhere else except Bogong, their customer service simply cannot be beaten, and they have bent over backwards to help me on numerous occasions (one of the guys here had my tent set up in his backyard with a hose on it to water test it after a repair job!) Outstanding.

- Tommy

Though most of my life is spent within the urban confines of Melbourne I have long been a customer of the big box outdoor stores for my camping and hiking needs, I popped into bogong on a whim in my search for a carabiniere and boy am I glad I did, wonderful service helped me find exactly what I needed. Definitely a local business that I recommend you support

- Matthew

Staff have always been helpful. They are ready to listen to what I want to use the gear for and then offer their opinion based them actually using it. Normally I visit the physical store, but this time I did it on-line, it was delivered the next day! Excellent service. Thanks Bogong.

- David

Very knowledgeable staff and high quality products. One is not pressured to buy the most expensive item, rather one gets help to find what one needs. Best outdoor store in Melbourne!

- Markus

Had a great experience getting bouldering shoes here today. Mike was very knowledgeable and kind. Full of advice and really know their stuff - heaps of hiking/camping gear in store - highly recommend!

- Rebecca